The terms that govern engagements with RecruiterStudio T/a WE ARE SDM LTD. Questions? Email support@recruiterstudio.com.
These Terms and Conditions ("Terms") govern the provision of services by RecruiterStudio T/a WE ARE SDM LTD ("Agency", "we", "us") to its clients ("Client", "you"). By engaging the Agency's services, whether verbally, in writing, or through continued instruction, the Client agrees to be bound by these Terms. It is the Client's responsibility to read and understand these Terms prior to engagement.
The Agency provides digital services including, but not limited to: website design and development, search engine optimisation (SEO), paid advertising (PPC), social media marketing, content creation, email marketing, and consulting and strategy. Specific deliverables, timelines, and fees will be outlined in a separate proposal, agreement, or invoice.
The Agency retains full discretion over the technology, platform, framework, hosting environment, and development method used to deliver the agreed services. This includes (but is not limited to) no-code/low-code platforms (e.g. WixStudio, WebFlow, WordPress), custom-coded builds (e.g. React, HTML, CSS, JavaScript), and proprietary or third-party infrastructure. Where the originally discussed or assumed platform is deemed unsuitable, restrictive, or incapable of delivering the required functionality, the Agency reserves the right to adapt or change the build approach without requiring formal written re-approval, provided the agreed deliverables are not materially reduced. Any reference to specific platforms in early discussions, proposals, or invoices is indicative only and does not constitute a binding obligation unless explicitly agreed in writing.
The Client agrees to provide all required materials, content, access, and information in a timely manner, ensure all provided content is accurate, lawful, and does not infringe third-party rights, and provide clear instructions, feedback, and approvals throughout the project. The Agency shall not be responsible for delays, issues, or changes caused by Client indecision, changing requirements, delayed communication, or incomplete or inaccurate information. Additional work arising from such circumstances may be chargeable.
The Client acknowledges that project scope may evolve during the course of engagement. Instructions, approvals, or confirmations provided via email, phone calls, video calls, or messaging platforms shall be considered valid and binding. Failure to raise objections within 5 working days of any change, update, or delivery shall constitute acceptance.
Invoices must be paid within 3 working days, unless otherwise agreed in writing. Late payments will incur interest at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, along with applicable fixed recovery fees. The Agency reserves the right to suspend work, withhold deliverables, and restrict access until payment is received in full.
Unless otherwise agreed in writing, websites and applications may be hosted on infrastructure selected and managed by the Agency. The Client acknowledges that hosting may be provided via Agency-controlled or third-party environments, and that full server-level or infrastructure access is not automatically included. Upon completion and full payment, the Agency will provide the relevant files and/or access required for reasonable use of the website. The Agency is not obligated to rebuild, restructure, or adapt the project for another platform, or ensure compatibility with third-party systems. Any migration or additional support will be chargeable.
All intellectual property remains the property of the Agency until full payment has been received. For projects under £1,000 (ex. VAT), the Agency retains ownership and the Client is granted a non-exclusive licence to use the website. For projects £1,001+ (ex. VAT), ownership transfers to the Client only upon full payment and written confirmation from the Agency.
Ownership does not guarantee access to development environments, access to proprietary systems or infrastructure, or editable access via specific platforms (e.g. Wix, WordPress). The Agency will provide access appropriate to the build, which may include admin dashboards, CMS access (if applicable), and delivered codebase files. Fully editable, no-code access is not guaranteed unless explicitly agreed in writing.
The Agency retains the right to showcase work in its portfolio and marketing, retain ownership until payment is complete, and suspend or restrict access in cases of non-payment or breach. Clients may not copy, transfer, or replicate work, or move the website to another provider without prior written consent before ownership transfer.
A project is deemed complete when core agreed functionality has been delivered and the website/application is operational (live or staging). Minor revisions, preferences, or ongoing improvements do not constitute non-completion. Further work will be treated as a new scope or ongoing support.
Web design clients receive 12 months of support, including minor updates (text, images, layout adjustments). This excludes development changes, structural rebuilds, and new functionality. Such work will be quoted separately.
Either party may terminate within 7 days of project commencement. After this period, no refunds apply (except where required by law) and fees for work completed remain payable. All cancellations incur a £99 off-boarding fee. For projects exceeding £10,000, resolutions may be discussed based on work completed.
Once work has commenced and services have been delivered (in part or full), fees are non-refundable. Refunds will not be issued for change of direction, dissatisfaction, or a decision to use another provider.
If the Client chooses to engage another provider, the Agency will provide delivered files in their current state. The Agency is not responsible for compatibility or completion. Additional support or transition work will be chargeable.
Both parties agree to keep confidential all sensitive information, including business data, financial information, strategies, and client/customer data.
The Agency shall not be liable for indirect or consequential losses, or loss of profit, revenue, or business opportunity. Total liability shall not exceed the total fees paid.
The Agency reserves the right to suspend or terminate services if the Client engages in abusive or aggressive behaviour, unreasonable or excessive demands, or attempts to coerce refunds or apply undue pressure. All outstanding fees remain payable.
These Terms are governed by the laws of the United Kingdom. Disputes shall be resolved through good faith negotiation before legal action.
The Agency reserves the right to update these Terms annually. Continued engagement constitutes acceptance of updated Terms.
If the Client does not sign an agreement but instructs work to begin, continues engagement, or makes payment, they are deemed to have accepted these Terms in full. This forms a legally binding agreement.
If you have any questions, please contact support@recruiterstudio.com.
